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Posted: Monday, June 12, 2017 7:37 PM


Req ID:
88262
Location:
1111 Bagby St.
BASIC PURPOSE: The Service Coordinator will be responsible for answering and responding to customer calls and station outages as they are received. He/she will be expected to independently diagnose and respond to theseservice concerns in both a prompt and professional manner. He/she will also be expected to maintain an opendialogue with field personnel and other team members to ensure these service concerns are followed up onas needed.
MAJOR RESPONSIBILITIES:
:Serve as the frontline for customer calls and/or service requests, providing support to the Operations and IT teams by identifying and communicating the root cause of issues at our stations.
:Routinely monitor operations at our stations to proactively identify equipment issues and address these issues before they escalate to a customer call.
:Actively maintain a log of all customer calls received and equipment issues identified while on shift. Manage open issues by following up with field personnel, and close out open issues as needed.
:This position will include night/ weekend/ hoilday shifts.
EDUCATION AND EXPERIENCE:
:Education:
High school Diploma or equivalent required
:Experience:
Customer Service w/ Experience in all of the Following: Verbal / Non:Verbal Communication Skills, Phone Management, Time Management, and Learning/Following Protocols and Guidelines.
Computer Skills Including all of the Following: Basic Data Entry Skills, Basic MS Office, IE, and Windows 7.
SKILLS AND PHYSICAL DEMANDS:
:Skills:
:Good written and oral communication skills, data entry, team player, exceptional customer service, attention to detail, self:motivated, good time management skill, ability to multitask and excellent analytical skills
:Typical Physical Demands:
:Requires prolonged sitting, some bending and stooping
:Occasional lifting up to 50 pounds
:Manual dexterity sufficient to operate a computer keyboard and calculator
:Requires normal range of hearing and vision
:Valid driver's license with clean driving record
Job Function(s):
Administrative; Operations

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Source: https://www.tiptopjob.com/jobs/68101185_job.asp?source=backpage


• Location: Houston

• Post ID: 57245048 houston
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