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Posted: Tuesday, February 20, 2018 12:10 AM


Job Description:

A solar energy client in the Greenway Plaza area is currently hiring Bilingual Spanish Customer Support Specialists for their growing team! As a Customer Support Specialist I (CSSI), you will be responsible for providing daily phone support to customers and imputing data into Salesforce.


• Accepting and/or initiating at least 70 calls per 8 hour shift.
• Contacting partners and customers to collect personal payment info & signatures.
• Collecting and confirming billing/EFT info.
• Creating and confirming customer accounts and contacts.
• Providing excellent customer service to our sales partners and customers.
• Creating cases for situations you are not trained to manage.
• All CSSI are expected to provide extensive and exceptional customer service.
• Answer inbound support phone calls and respond to emails from customers and partners.
• A CSSI is also expected to provide a seamless and solution rendering experience to all customers and the entire team.
• Maintain and improve quality results by following Company standards and recommending
improved policies and procedures.
• A CSSI may also be asked to participate in discussions with the operations management teams regarding the goals and processes.
• Flexibility to any schedule Sunday-Saturday with shifts between 10am-11pm.

Job Requirements

Job Requirements:

• 1 year of experience in a call center environment
• High school diploma or GED required
• MUST be fully bilingual in Spanish and English (read, write, and speak). Will NOT review candidates who are not bilingual
• Need to be flexible to specific daily goals, monthly goals and working shifts changing at any time based solely on company needs
• Must be flexibility to any schedule Sunday-Saturday with shifts between 10am-11pm!
• Must be able to work well in a high call volume, high stress work environment
• Professional grammar and communication skills


Email Address:

• Location: Houston, Houston, TX

• Post ID: 73495097 houston is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018