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Posted: Tuesday, February 20, 2018 12:10 AM

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Job Description:


A solar energy client in the Greenway Plaza area is currently hiring Bilingual Spanish Customer Support Specialists for their growing team! As a Customer Support Specialist I (CSSI), you will be responsible for providing daily phone support to customers and imputing data into Salesforce.


Responsibilities:

• Accepting and/or initiating at least 70 calls per 8 hour shift.
• Contacting partners and customers to collect personal payment info & signatures.
• Collecting and confirming billing/EFT info.
• Creating and confirming customer accounts and contacts.
• Providing excellent customer service to our sales partners and customers.
• Creating cases for situations you are not trained to manage.
• All CSSI are expected to provide extensive and exceptional customer service.
• Answer inbound support phone calls and respond to emails from customers and partners.
• A CSSI is also expected to provide a seamless and solution rendering experience to all customers and the entire team.
• Maintain and improve quality results by following Company standards and recommending
improved policies and procedures.
• A CSSI may also be asked to participate in discussions with the operations management teams regarding the goals and processes.
• Flexibility to any schedule Sunday-Saturday with shifts between 10am-11pm.


Job Requirements



Job Requirements:

• 1 year of experience in a call center environment
• High school diploma or GED required
• MUST be fully bilingual in Spanish and English (read, write, and speak). Will NOT review candidates who are not bilingual
• Need to be flexible to specific daily goals, monthly goals and working shifts changing at any time based solely on company needs
• Must be flexibility to any schedule Sunday-Saturday with shifts between 10am-11pm!
• Must be able to work well in a high call volume, high stress work environment
• Professional grammar and communication skills


APPLY FOR THIS JOB

Email Address: teleskills@burnettspecialists.com

• Location: Houston, Houston, TX

• Post ID: 73495097 houston
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