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Posted: Saturday, March 11, 2017 11:55 AM

Job Description:/h3:
Black and White Inc, is an outsourced marketing agency looking for a full time Entry Level Customer Service Manager to join or Houston offices on a permanent basis.
You will work with our Marketing Associates and various product specialists, as well as mid:office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.
This role offers you the opportunity to work in a global firm that offers excellent career progression.
Essential Skills:
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Clear written and verbal communication skills
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Minimum Associates Degree with a major in Business, Marketing, Mass Communications, or Hospitality fields
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1+ years of prior experience is preferred
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Strong relationship management skills
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Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
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Business acumen in the marketing and client relations field is preferred
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Must understand and comply with applicable regulations and standard operational procedures
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Must ensure that all transactions are executed properly and meet compliance guidelines
Core responsibilities:
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Provide high quality service to each of our clients
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Maintain client confidentiality at all times
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Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
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Research, follow:up and resolve client inquiries and problems through effective interaction with clients, customers and product specialists
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Communicates clearly with staff in a timely and professional manner
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Research potential (or actual) fraud situations, errors, and losses to ensure prompt and accurate resolution
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Identify cross:sell opportunities, and escalate to our sales team and product partners in order to close or provide advice to the client
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Verify and maintain data quality
If your background experience and skill set meet the requirements for our Customer Service Manager, apply today

Source: https://www.tiptopjob.com/jobs/64644545_job.asp?source=backpage


• Location: bellaire, Houston

• Post ID: 49429758 houston
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