Administrative Assistant . 5+ years experience.

Terri Sandles
E: terrisandles@hotmail.com

OFFICE MANAGEMENT
Financial Services Administrative / Executive Assistant

PROFESSIONAL PROFILE
Innovative professional with 4 years of financial-services and executive assistant experience. Able to manage and organize multiple activities in a dynamic, fast paced, high stress environment with aggressive timelines. Thorough and accurate in taking and relaying information. Types at 65+ wpm.

Key Areas of Expertise
Front Office Operations Data Entry and Retrieval Employee Training
Customer Liaison Account Maintenance/Reconciliations Leadership/Supervision
Multi-line Phone System Office Supplies and forms inventory Research/Resolution

EMPLOYMENT HISTORY
Manager, Cedar Grove RV Park, Liberty, TX 03/11 – 05/12
Administered office duties, billing and receiving as well as maintenance and ground keeping.
 Maintained payroll, inventory, accounts payable and receivable, and shipping and receiving.
 Hired, trained, supervised and terminated employees.
 Satisfied all customer issues and complaints on 24-hour availability.
 Created and planned the company expansion and began its construction which is currently underway.
 Achieved “Top Sales Performer” Award and “Employee of the Month” for 9 consecutive months.
Participant Service Representative (Temp), Mercer, Houston, TX 05/10 – 01 /11
Provided third party human resource skills for multiple major companies.
 First temporary employee selected to the defined contribution team.
 Advanced knowledge of 401(k) and medical health and benefits.
 Multitasked several client accounts in several programs, such as Doc Man, Benefits Workstation, and OmniPay
 Demonstrated leadership skills amongst peers in training group
Executive Administrative Assistant, One Financial Group, Inc., Houston, TX 02/08 – 04/10
Executed main duties of customer support, office inventory, invoices, employee hiring, employee training and all general office responsibilities.
 Named “clients’ most trusted and favorite person to do business with”.
 Coordinated meetings with potential clients and arranged company itinerary.
 Utilized QuickBooks 2003 for monthly check printouts and distributed in a timely manner.
 Assisted CEO as needed with office/clerical duties.
 Cross-trained in accounts payable and receivable.
Tax Preparer (Seasonal), Instant Tax Service, Houston, TX 02/08 – 03/08
Ranked 2nd place in the kiosk sales, which assisted the growth and production of the company with tax preparations.
 Held accountable for clientele brought in to the kiosk.
 Handled and maintained checks, cash and confidential information.
 Obtained knowledge of my field through research and development.
 Known as the fastest learner of the Drake 2007 computer tax program.
Office Manager, Broussard Contractors, Liberty, TX 06/04 – 08/07
Reorganized and established ground company principles and policies. Introduced the company to professionalism and secure contracts, bids, and proposals for company security, balance and revenue growth.
 Worked independently and self-sufficiently in home-based business office and maintained every company document, detail and aspect beyond the best of my ability.
 Created the company logo and motto.
 Made all bids, contracts and proposal.
 Set up all computer software, including that of the fax, printer and scanner.

EDUCATION
Art Institute of Pittsburgh, Online Present
Web Design – Associates