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Posted: Saturday, May 20, 2017 12:04 AM


Job Description
The Program Director is responsible for the day-to-day operations and management of program operations and direct care to residents. The Program Director is responsible for establishing and directing all aspects of program activities and services to meet the social, emotional, physical, psychological, and mental health well-being of the residents in accordance to Agency and licensing standards and other federal, state, and local regulatory requirements.



Provide oversight and leadership in developing and enforcing policies and procedures in accordance to Agency and licensing standards and contract and funding requirements 

Plan, coordinate, and ensure adequate staffing to meet ratio requirements in accordance to licensing standards; create and foster a positive work environment to ensure staff has the empowerment and support needed to meet the needs of the residents and meet ratio requirements 

Provide oversight and leadership of all program services and activities required to meet Agency and licensing standards and resident’s Individual Service Plans (ISP) 

Establish processes and protocols to ensue staff maintains resident confidentiality; ensure all program services and activities comply with HIPPA/HIPAA 

Ensure regular and ongoing communication is delivered to direct care staff related to program goals, services, and issues related to resident treatment, including but not limited to changes and updates 

Oversee the accurate and timely completion of incident reports, facilitate regular and ongoing incident review meetings on a program level and participate in program-wide (facility-wide) safety review committee 

Regularly review the well-being and safety of the residents; responsible for review and reporting of the nature, severity, and frequency of risks 

Oversee the Continuous Quality Improvement ((CQI) Program for residential care and treatment  Work in collaboration with interdisciplinary and treatment teams to develop, implement, and evaluate resident behavior and treatment plans 

Monitor, review, and make recommendations for program activity improvements to ensure individual and group activities are developed and implemented to meet resident needs determined by their Individual Service Plan (ISP) 

Assist in the preparation of program audits, assuring adherence to Agency and licensing standards and contractual and funding agreements 

Oversee and monitor case records and files and other forms of documentation to ensure all internal and external reporting standards and requirements are met; ensure all program staff is aware and adheres to the proper documentation procedures for case records and files and other forms of documentation 

Complete weekly, monthly, quarterly, and year-end reports to meet both internal and external program requirements in a timely manner 

Provide support and intervention in crisis situations using established Agency policies and resident care philosophy 

Actively participate in the safe and orderly evacuation of residents and staff during an emergency drill and mandated disaster; serve as a member of the management team assisting with evacuation of residents and staff

Maintain an active presence throughout the facility to ensure Agency policies, resident needs, and licensing standards are being met; monitor service delivery and make recommendations for improvement 

Respond to crisis situations in a timely manner; provide support and coaching to all staff prior to and after dealing with a crisis situation


Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance and ensure established program goals and service delivery is achieved at the highest quality level; provide ongoing support and coaching to all direct report to ensure the facility is operating effectively and efficiently in accordance to established programs and services

Work closely with management team to interview, hire; arrange for external training and provide and/or coordinate in-service training for staff development 

Maintain an appropriate staffing level to ensure the needs of the residents, ratio standards, program goals are being met; work closely with management team to create and maintain work schedules to meet staffing and ratio needs for each shift 

Regularly review employee performance and provide supportive feedback 

Complete, conduct, and submit the 90-day and annual performance evaluations per established completion date



Bachelors’ degree in Social Work, Counseling, Psychology, or closely related field 

3 years’ experience in program development and management 

1 years’ supervisory or management experience 

Strong leadership and management skills with the ability to engage, motivate, and empower staff and promote a positive working environment 

Strong people and interpersonal skills with the ability to work with very diverse groups of people

Strong organizational and time management skills with the ability to manage multiple tasks, and requests simultaneously 

Demonstrated ability to clearly write case notes without grammatical errors; strong writing skills 

Strong verbal communication skills with the effective use of tone and chose of words 

Ability to de-escalate situations with calmness, professionalism, sensitivity, and within ethical boundaries at all times 

Demonstrated ability to establish trust and a positive rapport with service population 

Proficient use of Microsoft Word, Excel, and Outlook 

Must be 21 years of age or older per licensing requirements


Master’s degree in Social Work, Counseling, Psychology, or closely related field 


5 years’ experience in program development and management 

2 years supervisory or management experience 

Experience working in a Residential Treatment Center (RTC), highly preferred 

Advanced knowledge of minimum standards of residential treatment centers 

Bilingual (English and Spanish based on service area and service population)

Additional Information

Katy Texas is located approximately 30 minutes west of Houston. Katy is well known for its quality school system, freindly suburban living and just a short drive to access all that the 4th largest city in America has to offer.

As an employer, Upbring offers a comprehensive benefit program that includes the following:
- Health insurance
- Dental insurance
- Vision insurance
- $30,000 Life insurance and AD&D
- Voluntary Life insurance for self, spouse and child
- Long-Term Disability insurance
- Short-Term Disability insurance
- Competitive salary, vacation, sick leave and holiday package
- 403(b) retirement plan
- Flexible Spending Account
- Employee Assistance Program

Upbring Krause Children's Center

Contact Name
Michelle Franklin

Contact Email

Contact Phone

• Location: Houston, Katy, Texas

• Post ID: 52038318 houston is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017