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Posted: Thursday, April 20, 2017 10:41 PM

Gulf Coast Division Transfer Center - Houston, TexasRegistered Nurse (RN) - Transfer CenterServing patients throughout Greater Houston and South Texas, HCA Gulf Coast Division offers comprehensive health solutions—including advanced medical care, education, and community outreach—at its ten hospitals and other free-standing facilities. This network model gives our patients access to a circle of care that is unrivaled in the region. From simple outpatient procedures to complex surgeries performed by specialists, HCA Gulf Coast Division offers comprehensive care close to home.Serving such a large and diverse region requires HCA Gulf Coast Division to offer a range of programs that meets the needs of young and old, acutely ill and chronically ill. Just some of our services and outreach efforts:Twenty-four-hour emergency care, both at designated Hospital Emergency Centers and off-site Emergency Care locationsLife-saving intervention during cardiovascular and neurological incidentsComprehensive women’s care, from obstetric care to minimally invasive gynecological surgeryNeonatal and pediatric intensive careInpatient and outpatient surgery, rehabilitation, and monitoring supportEducation programs – child birth and child care classes, surgical seminars, physician speaker seriesManagement centers for diabetes, heart failure, and other complex conditionsCommunity partnerships with the American Heart Association, Joe Niekro Foundation, March of Dimes, and others. The Gulf Coast Division Transfer Center is looking for a Registered Nurse (RN) - Transfer Center.The primary purpose of this position is to receive and coordinate incoming requests for patient movement into, out of, and within the HCA GCD hospital system. The Communication Specialist will be responsible for facilitating the transfer of the patient to the appropriate facility based on patient needs or sending facilities request, finding and accessing the correct or requested type of accepting physician, obtaining acceptance at the receiving facility, and obtain appropriate transportation to transport the patient. The Communication Specialist is expected to work closely with Physicians and Nurse Administrators to ensure that the transfer requests are managed appropriately.Responsibilities:Work in a customer-centric transfer and transport call center; respond to all callers with the aid of an electronic database of service profiles, approved clinical protocols and healthcare information.Follow specific protocols, policies, procedures, and utilize established resources.Work collaboratively with team members ensuring appropriate patient admission.Work collaboratively with team members to ensure exceptional consumer experience.Efficiently and effectively, manage all hospital transfers. Consult with on-call physicians regarding patient care issues, needs and concerns, advise when appropriate.Establish and maintain a high degree of awareness and knowledge of hospitals’ medical staff, services, and special programs.Assist in data collection, monitoring, evaluation, and analyzing of triage problems for the purpose of developing and implementing protocols, policies, and procedures.Exhibit and model exceptional customer relationship behaviors, including telephone and personal contact with all of the call center’s customer groups (i.e. physicians and their office staffs, callers, and fellow employees).Maintain composure and customer-centric communication with challenging callers.Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”All other duties as assigned.

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• Location: Houston

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