Credentialing Processing Center
JOB TITLE: CPC Credentialing Team Lead
GENERAL SUMMARY OF DUTIES – Assists Credentialing Manager with the training and supervision of the Credentialing Processing Center (CPC). The Credentialing Team Lead will work closely with personnel to deliver quality work and seek direction on issues resolution. Serving in this capacity, this individual must demonstrate strong commitment to stakeholder relationships by taking ownership of issues and facilitation effective outcomes in a timely manner.
SUPERVISOR – Manager Credentialing Processing Center
SUPERVISES - None
DUTIES INCLUDE BUT ARE NOT LIMITED TO
. Provide introductory and ongoing training and education to staff to ensure that policies and procedures are followed
. Meet with the Manager regularly to effectively communicate and resolve issues, set and prioritize goals, and improve processes
. Assist with staff communication, providing updates, resolving issues, setting goals, and maintaining standards
. Handle difficult customer follow up problems
. Retrieve and review performance reports
. Assures that all provider credentialing is timely and accurate for all customers
. Maintain established departmental policies and procedures, objectives, and customer service policies
. Assist Manager with development and implementation of CPC project action plans
. Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
. Perform other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
. Organization – proactively prioritizes needs and has high attention to detail.
. Communication – communicates clearly and concisely, verbally and in writing.
. Customer orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
. Tactical execution – oversees the development, deployment, and direction of complex programs and processes
. Policies & Procedures – articulates knowledge and understanding of organizational policies, procedures, and systems
. PC Skills – demonstrates proficiency in Microsoft Office (Excel, Access, and Word) applications and other as required.
. Credentialing & Privileging technical skills –credentialing process and primary source verification knowledge and productivity standards
Click here for more info: https://hca.taleo.net/careersection/0hca/jobdetail.ftl?job=25401-133335&lang=en
• Post ID: 54710728 houston