This position will serve as the point of contact and liaison for assigned retirement plan implementations and/or conversions. It will provide responsive and pro-active customer service at the group level. In this role, you will be a resource for subject matter expertise on retirement plans and the implementation processes. The team consists of approximately 25 Consultants that report to an Associate Director.
The Implementation Consultant
a. Consults internal/external customers on timing of deliverable dates based on segment model
b. Primary group/internal liaison for assigned implementation processes and/or escalated customer issues per segment model
c. Analyzes and effectively communicates broader operations aspects to help influence decisions across departments for services being implemented
2. Project Management
a. Develops and manages project plans for incoming business for assigned groups
b. Delivers efficient and effective implementations for assigned groups
c. Identifies out of scope services and escalates as needed to ensure all services are included in pricing
3. Operations Management:
a. Models Customer Service Excellence within Implementation
b. Executes delegated tasks and work
c. Identifies training needs within the team and escalates to management
4. Process Management
a. Reviews final agreements for system setup based on segment model and performs first level of quality review of client deliverables
b. Reviews and participates on RFP process for new business to identify potential solutions based on Implementations Service model and scope
c. Maintain content management of Implementation Tools and Reference Database
Position Requirements: The Ideal Candidate Should Have: The ideal Implementation Consultant will be self-driven, results-oriented with a positive outlook and a clear focus on providing a high quality of customer service, leading to sustainable customer relationships. They will be flexible, adaptive and comfortable with process evaluations and decision-making in a dynamic implementation environment.
1. Bachelor’s degree in related field or four years related work experience.
2. Strong client management and application of retirement plan recordkeeping systems.
3. Successful completion of relevant professional designation preferred (i.e. CEBS, ASPA, etc.)
4. Solid knowledge of pension plan types and a knowledge of defined contribution plan daily valuation recordkeeping systems is preferred
5. Strong communication skills, including verbal, written, interpersonal and presentation skills
7. Ability to analyze data, determines the root cause, and provides and/or develop an appropriate solution for resolution
8. Ability to travel on occasion
The Ideal Candidate Should Have:
The ideal Implementation Consultant will be self-driven, results-oriented with a positive outlook and a clear focus on providing a high quality of customer service, leading to sustainable customer relationships. They will be flexible, adaptive and comfortable with process evaluations and decision-making in a dynamic implementation environment.
American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today we provide a wide range of property casualty insurance, life insurance, retirement products, mortgage insurance and other financial services to customers in more than 100 countries and jurisdictions. Our diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.
Join our Talent Network at www.aig.com/talentnetwork. Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate | YouTube: www.youtube.com/aig> | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites are not incorporated by reference into this press release.