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Posted: Monday, August 14, 2017 7:01 PM

JOB TITLE: Pre-registration/Insurance Verification Representative Team Leader

GENERAL SUMMARY OF DUTIES – Responsible for timely and accurate pre-registration and insurance verification. Accurately interprets managed care contracts. Provides assistance to staff level employees as necessary to ensure compliance with department policies and procedures. Assists manager with staffing, report reconciliation, QA processes, and other duties as assigned.

SUPERVISOR – Pre-registration/Insurance Verification Manager or Director in the absence of a Manager

SUPERVISES – Pre-registration/Insurance Verification Employees


• Perform pre-registration and insurance verification according to SSC standards and guidelines

• Document benefits verification and pre-certification in Meditech Standard Customer Defined screens

• Contact physician and/or insurance company to resolve issues regarding prior authorization or referral forms

• Assign Iplans accurately

• Perform electronic eligibility confirmation when applicable and document results

• Research Patient Visit History to ensure compliance with the Medicare 72 hour rule per SSC standards and guidelines

• Complete Medicare Secondary Payor Questionnaire as applicable for retention in Abstracting module

• Calculate patient cost share and be prepared to collect via phone or make payment arrangement per SSC standards and guidelines

• Contact patient via phone (with as much advance notice as possible, preferably 48 hours prior to date of service) to confirm or obtain missing demographic information, quote/collect patient cost share, and instruct patient on where to present at time of appointment

• Receive and record payments from patient for services rendered per SSC standards and guidelines

• Utilize appropriate communication system to facilitate communication with facility PTAC and other departments as required

• Perform insurance verification and pre-certification follow up for prior day’s walk in admissions/registrations and account status changes by assigned facility per SSC standards and guidelines

• Communicates with hospital based Case Manager as necessary to ensure prompt resolution of pre-existing, non-covered, and re-certification issues per SSC standards and guidelines

• Utilize Meditech account notes and the Artiva system as appropriate to document benefit, pre-authorization and other necessary information

• Meets/exceeds performance expectations and completes work within the required time frames

• Assists manager with the QA process as requested

• Implements and follows system downtime procedures when necessary

• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

• Other duties as assigned


• Communication - communicates clearly and concisely, verbally and in writing

• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

• Interpersonal skills - able to work effectively with other employees, patients and external parties

• PC skills - demonstrates proficiency in PC applications as required

• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

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• Location: Houston

• Post ID: 62524993 houston is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017