Posted: Monday, January 15, 2018 6:55 PM
Job DescriptionCottonwood Residential is seeking an experienced and energetic Community Manager in Houston (North), TX.LocationRavenaux Apartments14500 Cutten RoadHouston, TX 77069FLSAExemptEmployment TypeFull-timeJob SummaryWe're looking for a smart, savvy and incredibly personable leader to apply for our Community Manager position. If that description sounds like you, come join the top echelon of our staff in this vital position. Keen intelligence and business smarts are required for the position's main aim: producing the highest possible net operating income of the community under your supervision. Your varied responsibilities include implementing cost-control and revenue improvement programs as well as developing annual operating budgets and sales and marketing plans. Your enthusiasm, leadership and managerial skills are essential for motivating, supervising and training your staff with group sessions to keep members up-to date on the latest advancements. You'll also stay abreast of trends in your market by understanding demographics and competition as you implement your brilliant strategies to make your property the hottest and most profitable community in town.Essential Duties and ResponsibilitiesCreate and maintain ongoing superior customer service relationships with potential and current residents.Understand and enforce the property management company's policies and procedures; the community's rules and regulations; and the terms of the lease and other addenda to the lease.Adhere to established company standards for screening applicants for residency. Comply with the [state] Residential Landlord & Tenant Act and all other governmental laws and regulations.Operate the property within the budgeted guidelines established for the property. Ensure the policy for authorized purchases is followed by all property employees. Limit property operating expense to the level necessary to maintain acceptable property condition. Ensure all services and work is completed as contracted prior to approval of invoices. Ensure all invoices are coded in accordance with the descriptive Chart of Accounts. Promptly approve and submit all property invoices for payment.Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs.Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments.Establish and implement leasing goals, while managing an effective lease expiration program.Manage a highly skilled on-site staff with effective recruitment, training, motivation and development programs.Develop yearly operating budgets/forecasts. Accurately create, prepare and convey all operational and financial data to the Regional Manager in a timely manner. Work with the owners to identify community goals and objectives. Be responsive and receptive to owners' needs, goals, and objectives.Identify deferred maintenance, major repair and capital improvement work that will improve the property performance.Obtain competitive bids and proposals for work and services necessary for the daily operation of the property. Assist the Property Supervisor by coordinating special projects, major repairs and capital improvement work performed by outside contractors.Maximize rental income while minimizing expenses through effective planning and control.Accurately account for all income received, enter income data into the computer and make bank deposits in accordance with the property management's company's policies and procedures.Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed. Attend court proceedings scheduled for delinquent residents and evictions.Evaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated.Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise owner's reports to substantiate the analysis.Implement programs for resident retention and service request follow-ups.Introduce and monitor effective lease renewal programs.Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge.Maintain accurate and complete resident, apartment maintenance, vendor files; work order logs; traffic reports; inventory of personal property; permit and licenses; and other property records.Ensure all computer data, including rent roll, move-in and move-out, traffic and property status information is accurate and updated daily.Ensure that the property has sharp curb appeal and that all models and vacant apartments are market ready within the guidelines established by the Property Supervisor.Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed.Implement and monitor the Bonus program.Create staffing schedules and ensure they are consistent with community needs.Supervise the work performance of the Maintenance Supervisor, Assistant Manager and Leasing Agent.Ensure all property employees promote high standards of professional appearance and positive relationships with residents, owners, other management company employees, contractors and vendors.Interview potential property employees and submit hiring recommendations to the Property Supervisor.Perform other tasks or duties as assigned by supervisor.Additional Skills & CompetenciesLeasing, sales, and/or customer service experience is desired.Sales-minded individual with strong attention to detail.Strong customer service orientation.Ability to manage and motivate others.Ability to develop, implement, and evaluate marketing plans.Able to meet/exceed sales objectives.Strong administrative and organizational skills.Excellent follow-up skills via email and phone.Positive attitude, strong work ethic, reliable and self-motivated.Handle stressful, urgent, novel and diverse work situations on a daily basis.Communicate effectively with owners, residents, and on-site associates.Exceptional multi-tasking and communication skills, both oral and written.Ability to read, analyze and interpret all forms of information.Team oriented with ability to work independently on occasion.Leaderships skills and coaching ability.Strong time management skills with the ability to prioritize wisely.Demonstrated tact and diplomacy.Ability to learn and understand state law as it relates to the handling of Security Deposits and other resident-related fees and charges.Expanded knowledge of Internet marketing.Ability to learn and operate company software programs.Effectively lease the property under the rental policies established for the property.Knowledge of on-site maintenance requirements, including dealing with vendors and contractors.Physical RequirementsStand or walk or sit alternatively depending on the day's needs. Estimate 70% of time is spent standing or walking and 30% sitting at a desk.Bending, stooping, and squatting for filing frequently needed.Ability to climb stairs frequently needed to inspect the property.Pushing and pulling doors/cabinets to inspect the property frequently needed.Reaching above the shoulders for inspecting the property frequently needed.Writing/typing for communication frequently needed.Grasping/turning for telephone and doorknob use frequently needed.Finger dexterity to operate office equipment frequently needed.Lifting/carrying 10-25 lbs. occasionally needed.Constant need for vision in small detail and beyond arm's reach to view computer screens, reports, forms, inspecting property, etc.Constant need for hearing and speech to communicate with staff, vendors, residents, and prospects in person and on the telephone.Ability to effectively present information in one-on-one and small group situations to customers, residents/clients, and other employees of the organization.Ability to read and comprehend simple instructions, short correspondence, and memos.Working ConditionsApproximately 60% time spent working in an on-site office and approximately 40% time spent working outside in the fieldExperienceYardi Voyager Experience a PLUSStrong Financial BackgroundMinimum Three (3) Years Community Manager or Related Experience RequiredREIT (Real Estate Investment Trust) Experience PreferredMust be Able to Oversee Large Community (500+ Apartment Homes)High rise, Class A, lease up experience preferredCompensation & BenefitsMedical Insurance | Dental Insurance | Vision Insurance | 401K | Life InsuranceThis job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete, nor permanent and it may be modified at any time. An employee may be asked to perform additional duties or take on additional responsibilities without notice.Company DescriptionAt Cottonwood Residential, our mission is to deliver long-term value to investors, residents and employees. In addition to our focus on excellent service, Cottonwood Residential provides unsurpassed expertise in asset and property management. Our robust capabilities in the financial, construction and legal aspects of Tenants in Common multifamily ownership have greatly contributed to the value we create for residents, investors and employees. With charming garden-style complexes in prominent, high-growth areas, Cottonwood Residential is your first step in creating a home that boasts location, career and comfort. Cottonwood Residential is proud to welcome its residents and employees home at last, providing exceptional service, competitive locations and sophisticated amenities. Cottonwood Residential was ranked No. 6 nationally for customer satisfaction, and the National Multifamily Housing Council honored us as one of the Top 50 Management Companies. Welcome home. Please, kick off your shoes and stay a while, because you are home at last.
• Location: Houston
• Post ID: 73783367 houston