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Posted: Wednesday, March 22, 2017 11:12 PM

Role Overview The role of a Leasing Consultant is 1/3 salesperson, 1/3 advisor, 1/3 administrator. You have to sell your community, but you have to do it by listening and adapting to the needs of your customers. YouA?re the communityA?s cheerleader, leasing rock star, and customer service champion What You Should Know in Advance The work is fast:paced with lots of unplanned interruptions.You will work weekends.You will interact with people from all stages and walks of life.If you donA?t feel 100, no one should be able to tellThick:skinned doesnA?t even begin to cover it; brush it off and keep on truckinA?The Real Work Walking in your customersA? shoesListening and showing empathy : sometimes your residents just need to talk to someoneResearching your competitionSelling and touring your communityReporting, answering phones, managing files, entering dataFocusing on the needs of othersBuilding rewarding relationships with new peopleDefusing challenging situations and working with unhappy peopleFiguring out how to get others to share what they really need/wantAdapting to continual change : no two days are the sameCommunicating clearly and accurately with customers, residents, and all levels of Cortland associatesBrainstorming ideas to drive sales and occupancy A Day in the Life In the words of a Cortland Partners associate, hereA?s a snapshot of a day in the life of a Leasing Consultant: A?HereA?s a long, run:on sentence to reflect a long, run:on (but exciting) day: Walk in the door, clock in, get the carts, open models, get the clubhouse ready, put beverages out, get ready for touring, open up your software programs, print availability, if you have vacant units walk them, check appointments and move ins, get lease files ready, check messages, check lead center, make sure all is followed up on, post to website, follow up on renewals (repeat), send out renewal offers, answer phones, take tours (repeat), address resident concerns (repeat), enter service requests in software, daily huddle with team, greet the guests coming in all day, make sure leasing material available : itA?s 5 pm : did I eat lunch?A? : A Cortland Partners Leasing Consultant What You Will Enjoy The workday diversity : this job is never boringThe moment of standing next to someone when they find their next homeThe constant activity of the communityThe opportunity to effect positive change in lives of othersThe opportunity to meet new people and build customer loyaltyThe constant reward of knowing youA?ve helped make someone happyThe friendly team competitionThe growth and commission opportunitiesThe appreciative residents : sometimes theyA?ll bake you cookiesThe opportunity to be creativeThe chance to mentor new team membersThe support of your teamWhat Will Challenge You The weekend workThe interactions with unhappy or challenging peopleThe need to stay organized during the busy timesThe fact that not all efforts result in a qualified saleThe workload volumeThe fact that thereA?s not always an answer for every problemThe resident and team relationship managementThe need to enforce policy yet show empathy What You Will Love About Cortland Partners WeA?re a growing company with a big family feel.We care about developing your success.Our leadership is visible, accessible, and receptive.We love to celebrate our success storiesWhat You Can Become A Leasing ManagerAn Assistant Community ManagerA Community ManagerAn Effective CommunicatorA MentorA Training ResourceA Student of Real Estate and Property ManagementRequired Knowledge and Experience Minimum of high school degree, some college or degree preferred2 years prior multifamily / apartment community leasing experience preferred Company Overview At Cortland, we create, reimagine, and manage apartment communities for over 100,000 residents nationwide. Headquartered in Atlanta, GA, we have communities in ten states and regional offices in Charlotte, Dallas, Denver, Houston, and Orlando. From product design and


• Location: Houston

• Post ID: 50421398 houston is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017